Michael Colbert, MBA, PMP

561 Quail Lake Drive  DeBary, FL 32713

 

Roles:              ·         Project / Program Management ·         Process Management ·         Technical Architect / Integrations ·         Software Development Lead ·         Business Management ·           Industry Application: Communications Financial ·        Healthcare ·        Government ·          KEY ExperienceS:              ·         Data Center / App Development ·         VoiP / Mobile Telecom / SMS/MMS ·         ISDN / SS7 / IMS / LTE ·         Network Services /  Email / Presence ·         Virtualization / Cloud / SQL DB ·         IT Security / eCommerce ·           ·        METHODOLOGIES: AGILE / Waterfall / Iterative / PMI   Tools: ·         Vision / MRD / PRD / Roadmaps Research / Analysis / Strategy / Competitive Analysis / Vendor Selections & Relations / Buy/Build /   Product Backlogs / Customer and Prospect Visits / Technical Closures / C++/Java/.NET Javascript/RPGIII MS SQL / Oracle / Cloud Storage ·         Disaster Recover / Compliance ·           Education: MBA / BS Comp Sci.   TRAINING Project Management (Various) Agile (RIM – Scrum Master) Product Management (Various)   Certifications: ·         PMP ·         CCNA R&S - Test Scheduled 9/26. ·         MS SQL – Business Intelligence - Next ·

Experience Summary                Project Manager / Product Manager / Process Manager - Combination project, product, and process management position with RIM (BlackBerry) in mobile telecom services. Product management including vision, strategy, research/analysis, roadmap, phasing, MRD, PRD, customer and competitive market analysis, vendor and eco-system relations, training,  process, security, and legal compliance. Program management experience managing large, complex programs consisting of multiple projects and multiple project teams and stakeholders worldwide.  Process with compliance to ISO 9001certification.   Technical Architect / Technical Project Manager - Over 20 years of experience in telecommunications services for service provider, enterprise, consumer, and mobile sectors with last 10 years of experience in mobile space including ISDN, SS7, VoIP, Carrier Integrations, PBX Integration, Voicemail Integration, IMS/LTE/RCS, SMS/IMS, Presence, and Storefronts.   Team based research, requirements gathering, technical feasibility assessments, technical architecture, design, integration requirements, vendor liaisons, test planning, testing, commercializing, certifications and operations of very large telecommunications services.   Direct experience with over 500 integration projects in past 20 years.     Founder / VP Engineering / Engineering Lead - Substantial experience in all levels of business management, product design, tailoring, team building, technical architecture, infrastructure build outs, vendor selection and management, and strategic planning; including initiating, planning, executing, monitoring & control,  and closing of large projects for government and enterprise customers.  Vision, requirements gathering, feasibility assessment, technical sales, design, documenting, estimating, staffing,  team building,  development, implementation, procurement, testing, and compliance / governance;  managed hardware/software projects in both Agile and various Waterfall methodologies.   Leads in a consultative style to provide a solution that meets stakeholder requirements, timelines, budgets, and quality.    Skills Inventory ·         Project / Program Management (20+ years) ·         Hardware and Software Integration (20+ Years) ·         VoIP Technology (15+ Years) ·         Technical Architecture (20+ years) ·         Application Development/ Integration (20+ Years) ·         SQL Databases (20+ Years)

CHRONOLOGICAL SUMMARY of Experience

 

Remember People                                    

Co-Founder / Technical Architect / Project Manager                             April 2012 – Present

Responsible for business management, project management, architecture, design, and implementation of a message delivery service for audio, video, and document messages to be delivered to loved ones after the sender has passed away.   Small team with 4 contracted developers and nine other stakeholders including communications, cloud hosting, web hosting, marketing, legal, patent, accounting, credit card integration, and financial resources.   System is up and running.

 

·         Designed technical architecture – Linux Drupal web servers for content management services and stateless transaction components that front end Microsoft Windows Azure web roles implementing RESTful Web Services, Azure SQL, Azure Cloud Storage, and smart phone Implementations.

·         Managed program with Agile methodology using Microsoft Team Foundation Service

·         Developed technical, marketing, and business plans, technical requirements, technical designs, and many other detailed documents.

·         Market Research done with two external companies

·         Hosting was done with virtualization technologies from Microsoft and Pantheon

·         Storage was done to Azure SQL and Azure Cloud Storage

·         eCommerce integration with Authorize.net

·         Evaluated IT security for client, mobile, web, and cloud.

 

Research In Motion  (BlackBerry)                                    

Product Owner / Program Manager                              January 2011 – April 2012

Responsible for the BlackBerry Push Data Service (BPDS) including Vision, Strategy, Roadmaps, Market Requirements, Technical Market Research,  Competitive Market Research, Technical Feasibility, Budgets, Architecture, Product Requirements, Design, Program/Project Management, Dependency Management,  Test Planning, Test, Deployment Planning, Deployment, Documentation, Reporting, and meetings with senior management and stake holders.

 

·         Grew BPDS Cloud Service to support 1.6 Billion Transactions Per Day with Disaster Recovery and Data Center Failover, growth of 116%  year over year through 2012.  Technology behind Facebook, Twitter, FourSquare, Accuweather, and many other applications requiring pushing of data.

·         Coordinated product backlog and development of Mobile Client SDK’s in Native C++, HTML 5, Java, and Adobe AIR for BlackBerry Smart Phones, BB 10 Super Phones, and BlackBerry Tablets

·         Coordinated product backlog and development teams for BPDS Web technology allowing registering, message drop off, delivery notifications, instrumentation, monitoring, dashboards, data analytics, and Sharepoint collaboration.

·         Direct customer interactions and training

·         Managed multiple simultaneous projects within our BPDS program. Project durations were approximately 3 months in duration.   Projects were software, networking, or data center related.  Many projects had internal and external dependencies.

·         BPDS projects were part of the deliverables for different BlackBerry phone devices managed as separate programs - this required very complex coordination with between the phone device and BPDS programs.

·         Coordinated network and data center installations required for BPDS and upgrade projects with zero downtime including disaster recovery between data centers.  

·         Software Development projects were managed via Agile methodology.   Was the product owner and was responsible for product requirements.   Attended daily scrums and demos for different development teams across locations and time zone.

·         All programs / projects required compliance with ISO 9001 processes, security, and legal with stakeholders worldwide.  

·         Evaluated new technology platforms such as Hadoop storage and Geronimo/Tuscany SOA App Services for incorporating into BPDS.

 

 

Research In Motion  (BlackBerry)                                    

Technical Architect / Product Management                                          March 2006 – December 2010

Responsible for Technical Feasibility, Architecture, Product Requirements, Design Approval, and Deployment Plan Approval for specific RIM Products within in ISO-9001 process and government regulations. 

 

·         Technical product architecture and feature recommendations for Ascendent Mobile Voice Service (MVS) (C++) integration into BlackBerry Mobile Voice Service (Java) including SIP, Presence, PBX Integration, Voicemail Integration, SMS Integration, Email Integration, Unified Communications, IMS/LTE, and much more.

·         Primary liaison and architect for integration of Blackberry MVS devices with Cisco Call / Communications Manager, Microsoft Live Communications Server (LCS) / Microsoft Linq,  and Avaya Session Manager / Communication Manger to increase enterprise connectivity options

·         Architected BlackBerry Mobile Voice Service Conferencing for integration with PBX and web-based conferencing vendors to produce “Join Now” experience on BlackBerry devices for integration with Cisco WebEx and Microsoft conferencing. Designed integration with Avaya Aura Conferencing although never implemented.

·         Worked as Technical Architect for Visual Voice Mail Integration between Blackberry and Enterprise/Network Voicemail systems.

·         Helped architect Mobile Service Delivery Platform (MSDP) which is a Service Oriented Architecture (SOA)/ Service Component Architecture (SCA) App Server based on Geronimo and Tuscany used to standardize SOA features delivered by RIM

·         Worked with RIM and Oracle team to test limits of Oracle 10g database for BlackBerry Push Data Service to determine maximum time before reaching technology limits.

·         Assisted in the Program Management for technical features that were required for various phone device programs.

·         All software development used Agile methodology

·         Member of various Agile scrum teams for the development of various software components.   Scrum teams were located internationally and across multiple time zones

·         Ensured all programs / projects that required compliance with ISO 9001 processes, security, and legal were coordinated between programs.

·         All projects required implementation virtualized with VMware or on Bare Metal.  

 

 

 

 

 

Ascendent Systems / Research In Motion  (BlackBerry)                                    

VP Engineering / Technical Architect / Product Manager                 February 2002-March 2006

Ascendent Systems was acquired by RIM in 2006.  Responsible for all aspects of engineering, product management, project management, process management, technical sales, buy/build, vendor relations, quality assurance, and customer escalations for technical product integrations for Fortune 500 customers and government.   Heavy PBX integration work with ISDN, Mobile, VOIP, Email, and SMS technologies including troubleshooting at protocol layers.

 

·         Developed and maintained Ascendent Mobile Voice System (MVS), an enterprise grade follow me / business continuity solution providing PBX integration, Mobility, Conferencing, Notifications, Disaster Recovery, and Continuity.  MVS was sold to over 400 Fortune 500 and government enterprises and rebranded by Mobile carriers worldwide

·         Ascendent was contracted by Sprint, Nextel, AT&T, and other wireless carriers to implement find-me / follow-me services for Fortune 500 customers.   Implemented over 400 projects together which were found to reduce customer churn and increase average revenue per user (ARPU).   Many installations had thousands of mobile users.

·         Troubleshoot ISDN and VOIP integration issues at protocol layers.

·         Coordinated with wireless carriers and customer’s project managers on implementation of combined projects.

·         Developed technical feasibilities, technical integration plans, and statements of work (SOW) as part of technical project management.

·         Coordinated with stakeholders on technical issues to ensure customer signoff

·         Developed strategic technical relationships with Intel, RIM, Cisco, Microsoft, Nortel, Avaya, Siemens, Fujitsu, and Toshiba.

·         Worked with sales to build/strengthen relationships with Sprint, Nextel, AT&T, in Canada and Europe.

·         Assisted Sales with technical sales closures

·         Worked with Sales to manage stakeholder expectations

·         Ensured projects were implemented according to technical integration plans and and statement of works.  Each project was about 3-5 weeks.   Normally up to 15 projects in progress simultaneously

·         Won 2006 American Business award for Best New Product or Service – Telecommunications

·         Development was done with Iterative Waterfall methodology.

·         Build out corporate data center linked to hosted networks in carrier data centers

·         Corporate data center had multiple PBX integrations including Avaya Definity, Nortel Meridian, and Cisco Call Manager integrated with Cisco gateways, Routers, and Firewalls.

 

Centrecom                                     

VP Engineering / Technical Architect / Project Management    March 2000 – February 2002

Responsible for engineering , technical architecture, and project management for company providing US toll free number access (Virtual Local Exchange Carrier (VLEC) services) to international companies.   

 

·         Developed project plans and then successively built out VLEC services network using iterative waterfall methodology.    Eventually network grew to over 50 Cisco VoIP (53xx) Gateways each capable of 100 simultaneous call legs and with Eriksson customer premise equipment using H.323 VoIP and ISDN PRI communications technologies.

·         Designed and integrated a web-based customer portal based on Sun hardware and Netscapes’s iPlanet (J2EE) app server that integrated into billing, provisioning, and JD Edwards.   Project management was done with Iterative Waterfall methodology.

·         Developed strategic technical relationships with Cisco, Eriksson, Netscapes, and JD Edwards.

·         Built out corporate data center linked to hosted network in an L3 data center.

·         Built out and supported Call Center for inbound support and outbound telemarketing that used SANDi technology from Sound Advantage

·         Cisco Capital invested over $15 million in venture capital into Centrecom

 

 

Magellan Systems / Access Communications / Access Computers                                     

VP Engineering / Project Management                                     Jan 1985 – February 2000

Founder of Access Computers and Access Communications in 1985 and 1989 respectively.  Responsible for all aspects of companies including sales, engineering, technical architecture, and project management.  AS-400 development in RPG III and PC custom programming for financial and billing applications.

 

·         Access Computers provided contracting services to large corporate and government agencies building custom solutions that integrated personal computers with business functionality. 

·         Main customers were Pearl Harbor, Blue Cross / Blue Shield,  EF Hutton, GTE, and C&H Sugar, and Fidelity.

·         Access Communications developed a small telecommunications billing system called AccessAbility this was used for pre-paid phone cards and small local exchanges.

·         GTE contracted Access Communications to implement a solution for very small local phone companies on Pacific islands that had 25,000 or less inhabitants.  Implemented at a number over locations in the Pacific Basin such as Saipan, Tinian, Rota, and Yap.

·         Access Communications also provided prepaid phone card systems worldwide integrating with Lucent switching platforms.  Key customers included GTE, Cable & Wireless, BT, Rustelnet, and Telenor

·         Solutions were installed in 17 countries.

·         Software was developed using Iterative Waterfall.

·         Integrations with large corporations required detailed statements of work and estimates.  

·         Merged with Magellan Systems in 1998.  Magellan provided Voice Mail, IVR’s, and Prepaid Phone Card platforms worldwide.

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